Expedite Africa

At www.exepditeafrica.com, we strive to provide excellent service, but we understand that there may be instances when refunds or returns are necessary. Our policy is designed to ensure a smooth, fair, and transparent process for our customers. Please review the following guidelines regarding our refunds and returns policy:

1. General Guidelines

  • Our company offers logistics and licensing services, which may include shipping, freight, transportation, and official document processing. Each service may have different refund or return conditions, so please refer to specific service terms for more details.
  • Refund requests are subject to approval based on the type of service provided, the terms of service agreement, and the reason for the request.
  • The customer must contact our support team at support@expediteafrica.com within 30 days of the service date to request a refund or return.

2. Refunds for Shipping and Freight Services

  • Delayed Shipments: If your shipment is delayed beyond the agreed delivery date due to company error, you may be eligible for a partial or full refund, depending on the circumstances. Exclusions apply for delays caused by weather, customs, or other third-party issues beyond our control.
  • Damaged Goods: If items are damaged during transport, please report the issue within 7 days of receiving the goods. You may be entitled to a refund, a replacement, or reimbursement for damages, subject to inspection and investigation.
  • Lost Shipments: In the event that a shipment is lost due to company negligence, you will be entitled to a full refund or compensation, after an investigation and verification of the loss.

3. Refunds for Licensing Services

  • Cancellation of Licensing Services: If you cancel a licensing service before the official approval or processing has begun, you may be eligible for a partial refund, less any administrative or service fees. If the service has already been processed or submitted to regulatory bodies, no refund will be issued.
  • Incorrect Licensing or Processing Errors: If an error is made on our part during the licensing process, we will take immediate corrective action and either issue a refund or reprocess the service at no additional cost.

4. Returns for Goods (If Applicable)

  • If your service includes the sale or delivery of physical products, returns can be requested within 10 days of receiving the product. The product must be unused, unopened, and in the same condition as received. Return shipping costs are the responsibility of the customer, unless the return is due to a company error.
  • Non-returnable Items: Certain products, such as perishable goods, customized items, or services that have already been rendered, cannot be returned or refunded.

5. How to Request a Refund or Return

  • To request a refund or return, please contact our customer service team at returns@expediteafrica.com with the following details:
    • Proof of purchase (invoice or order number)
    • A description of the issue or reason for the refund/return request
    • Any supporting documentation (photos of damaged items, tracking information, etc.)
  • Refunds will be processed within 20 business days, and any applicable refund will be issued to the original payment method.

6. Exclusions and Limitations

  • Refunds will not be provided for issues arising from incorrect customer information, delays caused by customs or third-party services, or non-compliance with our terms and conditions.
  • Our company reserves the right to refuse a refund if the service was rendered and accepted by the customer without any formal complaint at the time of completion.

7. Additional Terms

  • Administrative Fees: Some services may be subject to non-refundable administrative or processing fees, which will be deducted from the refund amount.
  • Customs or Regulatory Issues: Our company is not responsible for any issues or delays caused by customs, regulatory authorities, or third-party service providers. Refunds will not be issued for such delays.

8. Contact Information

For any inquiries related to our Refunds and Returns Policy, or if you need to file a claim, please contact us:

We value your business and are committed to resolving any issues in a timely and professional manner. Thank you for choosing www.expediteafrica.com